Billing and
Refunds.

Paid plans are monthly subscriptions billed in Pounds Sterling (GBP). Each plan includes a stated number of techpack generations per billing month. Current plans and prices are shown on the Pricing page, which forms part of these commercial terms.

• A credit is consumed when a generation completes and the techpack is delivered to your library, whether or not the pack passes the factory readiness gate. The generation costs the same to run either way, and a refused pack is delivered with the full list of what blocked it so you can correct the specification and run it again.
• Credits are returned automatically if you cancel a run before it finishes, or if a run fails without delivering a pack.
• Unused plan credits carry over into the following billing month. Plan credits expire two months after the billing period that granted them, so a balance settles at up to two months' allowance. Credits are spent oldest first, so the ones closest to expiring are used before they lapse.
• Credits bought as a top-up are paid for separately and expire twelve months after purchase.
• Allowances are personal to the account and may not be shared, pooled or resold.
• A free trial, where offered, includes a limited one-time allowance that does not reset and does not carry over. It is available once per person and per organisation, and may be changed or withdrawn.

• Payments are taken by Stripe. We do not receive or store your full card details.
• Subscriptions renew automatically each month on the anniversary of purchase until cancelled, and we charge the payment method on file.
• Prices displayed to consumers include applicable VAT or sales tax. Business customers may be charged tax in addition where the law requires it. You are responsible for any withholding tax, duty or bank charge imposed in your country.
• Invoices and receipts are available from your account and from the Stripe billing portal.
• If a payment fails we may retry it and may pause generation until payment succeeds. Repeated failure may lead to downgrade or closure of the account, and you remain liable for sums properly due.

You can cancel at any time from your account, with no cancellation fee and no notice period. Cancellation stops the next renewal. You keep access, and any remaining allowance, until the end of the period you have already paid for. We do not require you to cancel a fixed number of hours in advance, but a cancellation made after a renewal has been taken applies to the following period.

If you are a consumer in the United Kingdom or the European Economic Area, you have a statutory right to cancel a distance contract within 14 days of entering into it, without giving a reason.

Because access is provided immediately, we ask you at checkout to confirm that you want us to start supplying straight away and that you understand this affects your cancellation right. That confirmation does not remove your 14-day right; it means the following applies if you cancel within the 14 days:

• If you have not started any generation, we refund the full amount you paid.
• If you have used part of your allowance, we refund the amount you paid less a proportionate deduction for the generations already consumed and the period of access already provided.
• Any generated document already delivered to you remains yours to keep and use.

To exercise the right, email billing@seamix.ai within 14 days, or use any clear statement to that effect. We will refund to the original payment method within 14 days of accepting the cancellation. You do not need to use a form, but you may use the model cancellation form set out in consumer law if you prefer.

Subscription fees for a period already started are generally non-refundable, and consumed generations are non-refundable because the compute cost has already been incurred. We will, however, refund or credit in these situations:

• a duplicate or clearly erroneous charge;
• a charge taken after you validly cancelled;
• a generation that failed and produced no usable document, where the allowance was still deducted;
• a qualifying availability failure under the Service Level Agreement, in the form of service credits;
• where we withdraw the Service or make a material adverse change during a period you have paid for; and
• any case where a refund is required by consumer law.

Request a refund at billing@seamix.ai within 60 days of the charge, quoting the invoice reference. We aim to decide within 10 working days. Refunds are made to the original payment method.

Please contact us before raising a card chargeback. Chargebacks raised without first contacting us cost us a fee and may result in suspension of the account until the dispute is resolved.

We may change prices, allowances or plan structures for future billing periods. We will give at least 30 days notice to your account email. The change takes effect at your next renewal after the notice period, and you may cancel before then if you do not want to continue. We will not increase the price of a period you have already paid for.

Billing questions, invoices, refunds and cancellation requests: billing@seamix.ai. Please include the email address on the account and the invoice reference.