Terms of
Service.

These Terms of Service (the “Terms”) form a binding agreement between you and Seamix AI (“Seamix”, “we”, “us”) and govern your access to and use of the Seamix AI website, the Studio, our application programming interfaces, and every related feature (together, the “Service”).

By creating an account, clicking to accept, or otherwise using the Service you agree to these Terms, to the Privacy Policy, to the Acceptable Use Policy, to the AI Transparency and Output Policy, and to the Billing, Refunds and Cancellation Policy. Those documents are incorporated into these Terms by reference. If you do not agree, do not use the Service.

If you use the Service for or on behalf of a company, brand, agency or other organisation, you confirm that you have authority to bind that organisation, and “you” means that organisation.

The Service is built for professional apparel and footwear product development and is not directed at children.

• You must be at least 18 years old to create an account and to purchase a plan.
• You must provide accurate registration details and keep them current.
• You are responsible for everything that happens under your account, including all activity by anyone you allow to use it.
• You must keep your credentials confidential and tell us promptly at security@seamix.ai if you suspect unauthorised access.
• One person or organisation per account. Accounts, seats and generation allowances may not be shared, resold, sublicensed or pooled across separate businesses unless we agree in writing.

We verify email addresses before granting full access. We may refuse, suspend or close an account where we reasonably believe these Terms have been breached, where required by law, or where continued access presents a security, payment-fraud or legal risk.

Seamix uses third-party generative AI models to turn a written brief, reference images and your answers to refinement questions into technical documentation: technical flats, callouts, construction notes, bills of materials, measurement and grading tables, colourways and supporting visuals (together, “Output”).

Output is a draft produced by a statistical model. It is not verified by a human pattern cutter, technologist, testing house, chemist or lawyer before it reaches you.

• Output is not professional advice and is not a substitute for a qualified garment technologist, pattern cutter, product safety specialist or legal adviser.
• Output is not a compliance certificate. It does not establish conformity with product safety, labelling, fibre-content, flammability, chemical (for example REACH), children's wear, or country-of-origin requirements.
• Measurements, tolerances, grading, fabric performance, trim specifications, consumption and costings in Output are estimates and must be validated before use.
• The Service does not manufacture goods, does not source materials, and does not contract with factories on your behalf.

You are solely responsible for verifying Output before it is used for any commercial purpose. As a condition of using the Service you agree that you will:

• have every technical package reviewed by a competent garment technologist or equivalent professional;
• independently confirm all measurements, tolerances, grading rules, fabric and trim specifications, care instructions and costings;
• produce and physically approve a prototype (a “Golden Sample”) before authorising any bulk production run; and
• carry out your own product safety, labelling and regulatory checks for every market in which you sell.

If you place an order into bulk production without a physically approved Golden Sample and independent technical review, you accept the whole of that production risk. To the fullest extent permitted by law, Seamix is not responsible for fabric waste, cut-and-sew errors, rejected shipments, factory reworks, chargebacks, delayed launches, recalls or lost margin arising from unverified Output.

“Your Content” means everything you submit to the Service: briefs and prompts, sketches, reference photography, artwork, logos, tech-pack edits, spreadsheets, measurements and any other material.

You keep all rights you already have in Your Content. You grant Seamix a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, reformat and display Your Content, and to send it to the AI providers and infrastructure providers listed in our Sub-processors page, strictly for the purposes of operating, securing and supporting the Service and generating Output for you. The licence lasts only as long as we hold the content and ends when it is deleted from live systems and routine backups.

You represent that you own Your Content or have all necessary rights to submit it, and that submitting it and generating Output from it does not infringe any third-party intellectual property, privacy, publicity or contractual right.

As between you and Seamix, and provided your account is not in arrears, you own the Output generated from your briefs and we assign to you all rights we may hold in it. You may use, modify, reproduce, publish, manufacture from and commercially exploit your Output, including under your own brand.

You must not remove, obscure or falsify any provenance marking, watermark or metadata that identifies material as AI-generated where that marking is applied for legal transparency reasons.

Seamix and its licensors retain all rights in the Service itself: the platform, source code, prompt architecture, orchestration and routing logic, validation engine, templates, document layouts, sample libraries, trade marks and branding. Nothing in these Terms transfers any of that to you.

Generative models can produce Output that is similar or identical to Output generated for another user from a comparable brief, and can produce Output that resembles existing designs, prints, trade marks or copyright works.

• We do not warrant that Output is original, unique, novel, registrable, or free from third-party rights.
• We do not warrant that identical or similar Output has not been or will not be generated for someone else.
• You are responsible for clearance: before you manufacture, publish or file, run your own freedom-to-operate, trade mark, design-right and print-origination checks.
• Do not prompt the Service to reproduce a named designer, brand, collection, print, character or copyright work. That is prohibited by the Acceptable Use Policy and shifts all resulting liability to you.

Your use of the Service is subject to the Acceptable Use Policy, which forms part of these Terms. In summary, you must not: break the law; infringe intellectual property; upload other people's personal data without a lawful basis; probe, scan, overload, rate-limit-evade, scrape or reverse engineer the Service; attempt to extract model weights, prompts or system instructions; resell access or build a competing service on our Output; or use the Service to create unsafe, deceptive, hateful or sexualised content.

We operate automated abuse and quota controls. Attempts to circumvent authentication, model allowlists, generation limits or billing are a material breach and may result in immediate suspension without refund.

Paid plans are sold as monthly subscriptions in Pounds Sterling (GBP) and include a stated monthly allowance of credits, which are spent on techpack generations. Full commercial detail, including cancellation and refund rights, is in the Billing, Refunds and Cancellation Policy, which forms part of these Terms.

• Prices shown to consumers include any applicable VAT or sales tax. Business customers may be charged tax in addition where the law requires it.
• Subscriptions renew automatically each month until cancelled, and the payment method on file is charged on each renewal date.
• You may cancel at any time from your account. Cancellation stops the next renewal; access continues to the end of the period already paid for.
• Plan credits are issued at each renewal and remain usable for two billing periods, so an unused month rolls over once and then expires. Top-up credits remain usable for twelve months.
• A credit is spent when a generation completes and the techpack is delivered to your library, whether or not that pack passes the factory readiness gate, because the generation costs the same to run either way. A refused pack is saved with the full list of what blocked it so you can correct the specification and run it again. Credits are returned automatically if you cancel a run before it finishes, or if a run fails without delivering a pack.
• Payments are processed by Stripe. We do not receive or store your full card number.

If a payment fails we may retry it, suspend generation, or downgrade the account. You remain liable for amounts properly due. We may change prices for future billing periods with at least 30 days notice sent to your account email; you may cancel before the change takes effect.

We may offer a free trial that includes a limited number of generations. Trials are provided for evaluation, are offered once per person and per organisation, and may be modified or withdrawn at any time.

Creating multiple accounts, using disposable email addresses, or otherwise engineering additional free allowance is a breach of these Terms and may result in closure of all connected accounts.

The Service depends on third parties, including Google Cloud and Firebase for hosting, authentication, database and file storage, the Google Gemini API family for model inference, and Stripe for payments. A current list is published on the Sub-processors page.

Those providers operate under their own terms. Their availability, model behaviour, deprecations and rate limits are outside our control, and an interruption at a provider may interrupt the Service. Where a provider retires or changes a model, we may substitute a comparable model without notice.

We treat your unpublished briefs, reference material and Output as confidential and will not disclose them to third parties except to the sub-processors needed to run the Service, to our professional advisers under duty of confidence, or where disclosure is required by law or by a valid legal request.

You must keep confidential any non-public information about the Service that we make available to you, including pre-release features, pricing offered only to you, and security details.

If you send us ideas, bug reports or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation or attribution. We will not publish your confidential design material as part of that.

Features labelled beta, preview, lab or experimental are provided as-is, may be unstable or removed without notice, are excluded from the Service Level Agreement, and should not be relied on for production work.

You may stop using the Service and delete your account at any time from your profile. Deleting the account removes your designs, uploads and generated documents from live systems; export anything you need first.

• We may suspend or terminate access immediately where you materially breach these Terms or the Acceptable Use Policy, where your use creates a security, legal or payment-fraud risk, or where required by law.
• For less serious breaches we will normally give notice and a chance to fix the problem first.
• We may withdraw the Service, or any part of it, on 30 days notice; if we do, we will refund the unused portion of any subscription fee you have already paid.
• On termination, the licences you granted us end, and sections on ownership, disclaimers, liability, indemnity and governing law survive.

The Service and all Output are provided on an as-is and as-available basis. To the fullest extent permitted by law, we exclude all implied warranties, terms and conditions, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, originality, non-infringement or uninterrupted availability.

We do not warrant that the Service will be error-free, that Output will be accurate, manufacturable, safe, compliant or original, or that defects will be corrected. Any uptime commitment we give is set out in the Service Level Agreement and is the whole of our availability obligation.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

Subject to that, and to the fullest extent permitted by law:

• We are not liable for indirect, special, incidental, consequential or punitive loss; for loss of profit, revenue, margin, sales, goodwill, anticipated savings, business or opportunity; for loss or corruption of data; or for wasted expenditure, however arising.
• We are not liable for loss arising from manufacturing, sampling, sourcing, shipping or retail decisions taken on the basis of unverified Output, or from your failure to approve a Golden Sample as required by section 4.
• Our total aggregate liability arising out of or in connection with the Service in any twelve-month period is limited to the greater of the total fees you actually paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred pounds sterling.
• Each provision of this section operates separately. If any part is held unenforceable, the rest continues to apply.

Because the Service is a design-drafting tool whose Output is expressly supplied for verification, the allocation of risk in this section is a fundamental basis of the bargain and is reflected in the price.

If you are not a consumer, you will indemnify and hold harmless Seamix, its officers, employees and contractors against all claims, damages, penalties, fines and reasonable legal costs arising from:

• your breach of these Terms, the Acceptable Use Policy or applicable law;
• Your Content, including any allegation that it infringes third-party rights or was uploaded without a lawful basis;
• your use, publication, manufacture or sale of products based on Output, including product safety, labelling and consumer claims; and
• any third-party intellectual property claim arising from a brief that asked the Service to imitate an identified brand, designer, collection, print or protected work.

We develop the Service continuously and may add, change or remove features. We may update these Terms to reflect changes in the Service, in the law, or in our providers.

• For changes that are not material we will update the version and date at the top of this page.
• For material changes we will give at least 30 days notice by email or in-product notice before they take effect.
• If you do not accept a material change you may cancel before it takes effect and we will refund the unused portion of the current billing period.
• Continuing to use the Service after a change takes effect means you accept the updated Terms.

We are not in breach of these Terms and not liable for delay or failure to perform caused by events beyond our reasonable control, including cloud or network outages at our infrastructure providers, failures or withdrawal of third-party AI models, cyber attack, power failure, industrial action, epidemic, war, sanctions, or acts of government. If such an event continues for more than 30 days, either party may terminate and we will refund the unused portion of any prepaid fee.

You may not use the Service if you are located in, ordinarily resident in, or acting for the benefit of a person or country subject to UK, EU, US or United Nations sanctions, or if you are listed on any applicable restricted-party list. You must not export or re-export the Service or Output in breach of applicable export control law.

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or in the European Economic Area, you keep the benefit of any mandatory consumer protection rules of the country where you live, and you may bring proceedings in the courts of that country.

Please raise complaints with us first at legal@seamix.ai. We aim to acknowledge within 5 working days and to resolve within 30 days. If we cannot resolve a dispute, the parties will consider mediation before starting proceedings; nothing prevents either party from seeking urgent injunctive relief.

• Entire agreement: these Terms and the policies they incorporate are the whole agreement between us on their subject matter and replace any earlier understanding, except that nothing limits liability for fraud.
• Assignment: you may not assign or transfer your rights without our written consent. We may assign to a group company or in connection with a merger, reorganisation or sale of assets.
• Severability: if a provision is held invalid, it is modified to the minimum extent needed to be enforceable, and the rest of the Terms continue in force.
• No waiver: failure to enforce a right is not a waiver of it.
• Notices: we will send legal notices to your account email address, and you should send notices to legal@seamix.ai. Notices are treated as received on the next working day.
• No partnership: nothing in these Terms creates a partnership, joint venture, employment or agency relationship.
• Third parties: no one other than you and Seamix has any right to enforce these Terms.
• Language: these Terms are concluded in English, and English is the governing language of any translation.

• Contractual and legal notices: legal@seamix.ai
• Billing and subscriptions: billing@seamix.ai
• Privacy and data rights: privacy@seamix.ai
• Security reports: security@seamix.ai
• Copyright and takedown: copyright@seamix.ai
• General enquiries: info@seamix.ai

Our full company identification and postal address are published on the Company Information page.